Privacy Policy

Last updated: March 9, 2026

Jinni AI, operated by Alvaro Lazcano ("we", "us", "our"), provides AI-powered receptionist, scheduling, and communications services for businesses. This Privacy Policy explains how we collect, use, and protect information when you interact with our services.

1. Information We Collect

Information Provided During Calls

  • Name and contact information (phone number, email)
  • Appointment preferences and scheduling details
  • Reason for call or service inquiry
  • Call recordings and transcripts for quality and service delivery

Information Collected for Messaging

  • Phone number for SMS/WhatsApp communications
  • Email address for email communications
  • Message content and delivery status
  • Opt-in and opt-out preferences

Automatically Collected Information

  • Call metadata (date, time, duration, caller ID)
  • Device and browser information when visiting our website
  • Usage analytics for service improvement

2. How We Use Your Information

  • Service Delivery: To answer calls, schedule appointments, and manage communications on behalf of our business clients
  • Appointment Management: To send confirmations, reminders, and follow-up messages
  • Customer Communications: To deliver SMS, WhatsApp, and email messages related to your appointments and interactions with our client businesses
  • Service Improvement: To improve AI response quality and system performance
  • Compliance: To comply with legal obligations and resolve disputes

3. SMS & Messaging Policy

When you schedule an appointment or interact with a business using Jinni AI, you may receive text messages including:

  • Appointment confirmations
  • Appointment reminders (typically 24 hours before)
  • Follow-up messages after your visit
  • Rescheduling notifications

Message frequency: Varies based on your appointment activity. Typically 1-4 messages per appointment.

Message and data rates may apply. Contact your wireless carrier for details.

Opt-Out

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You can opt back in by replying START.

For help, reply HELP to any message or contact us at alvaro@aljinni.ai.

4. Data Sharing

We do not sell your personal information. We may share information with:

  • Business clients: The business you called or scheduled with receives your appointment and contact information
  • Service providers: Third-party services that help us deliver our platform (cloud hosting, telephony, AI processing)
  • Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption in transit (TLS/SSL)
  • Access controls and authentication
  • Regular security assessments
  • Secure cloud infrastructure

6. Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for a maximum of 90 days unless longer retention is required by our business clients for their operational needs.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

To exercise any of these rights, contact us at alvaro@aljinni.ai.

8. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices: