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Terms & Conditions

Last updated: March 9, 2026

These Terms and Conditions ("Terms") govern your use of the Jinni AI services operated by Alvaro Lazcano ("we", "us", "our"). By using our services — including receiving calls, text messages, or scheduling appointments through our AI platform — you agree to these Terms.

1. Service Description

Jinni AI provides AI-powered business operations services, including:

  • Automated voice receptionist for inbound calls
  • Appointment scheduling and management
  • SMS, WhatsApp, and email communications
  • Customer follow-up and engagement automation

These services are provided to businesses ("Clients") who deploy Jinni AI for their operations. When you interact with a Jinni AI-powered system, you are interacting with our Client's AI receptionist.

2. SMS Messaging Terms

By providing your phone number and scheduling an appointment through a Jinni AI-powered system, you consent to receive text messages related to your appointment and interactions with the business.

Types of Messages

  • Appointment confirmations and details
  • Appointment reminders
  • Rescheduling and cancellation notifications
  • Post-visit follow-up messages

Message Frequency

Message frequency varies based on your appointment activity. Typically 1-4 messages per scheduled appointment. Recurring messaging may occur if you have recurring appointments.

Opt-Out

You can opt out of receiving text messages at any time by replying STOP to any message from us. You will receive a one-time confirmation of your opt-out. Reply START to re-subscribe.

Help

For assistance, reply HELP to any message or contact us at alvaro@aljinni.ai.

Costs

Message and data rates may apply depending on your wireless carrier and plan. We do not charge for messages sent to you, but standard carrier rates may apply.

Carriers

Our messaging services are compatible with all major US carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.

3. Use of AI Technology

Our services use artificial intelligence to process voice calls and generate responses. While we strive for accuracy, AI-generated responses may occasionally contain errors. Important decisions (medical, legal, financial) should always be confirmed with the appropriate professional at the business you are contacting.

4. Call Recording

Calls handled by Jinni AI may be recorded and transcribed for service delivery and quality purposes. By calling a Jinni AI-powered number, you consent to the recording and processing of your call. If you do not wish to be recorded, please inform the system at the beginning of the call or contact the business directly through other means.

5. User Responsibilities

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to interfere with or disrupt the service
  • Provide false or misleading information
  • Use the service to harass or abuse others

6. Intellectual Property

All content, technology, and materials associated with Jinni AI — including but not limited to software, designs, logos, and documentation — are the property of Alvaro Lazcano and are protected by intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, Jinni AI and Alvaro Lazcano shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability shall not exceed the amount paid for the service in the 12 months preceding the claim.

We are not responsible for:

  • Missed or incorrectly scheduled appointments due to AI processing errors
  • Undelivered or delayed messages due to carrier issues
  • Actions taken by our business clients based on information collected

8. Indemnification

You agree to indemnify and hold harmless Alvaro Lazcano from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

9. Modifications

We reserve the right to modify these Terms at any time. Changes take effect when posted on this page. Your continued use of the service after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

11. Contact

For questions or concerns about these Terms:

  • Email: alvaro@aljinni.ai
  • Phone: +1 (786) 384-5580
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